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Slimmerplan Payment and Refund Policy

Welcome to the Slimmerplan website (https://www.slimmerplan.com/, hereinafter referred to as "this website") which provides professional health and weight loss services. To protect your legitimate rights and interests and clarify payment and refund related rules, we have formulated this policy. Please read it carefully before using paid services.

I. Payment Rules

Service Pricing

The health and weight loss assessment, personalized plan customization, long-term tracking guidance and other services provided by this website have clear pricing, with specific prices clearly displayed on the service purchase page (prices are in Chinese Yuan unless otherwise specified). We reserve the right to adjust pricing based on market conditions and service content. After price adjustments, new prices will be announced on the website, and new prices will only apply to new orders after the adjustment.

Payment Methods

You can complete payment through the following methods (may be adjusted according to actual service scenarios):

Payment Process

  1. Select the required service (such as "Professional Body Fat Assessment Package," "3-Month Personalized Weight Loss Plan," etc.)
  2. Confirm order information (including service content, price, usage period, etc.)
  3. Choose payment method and complete payment
  4. After successful payment, the system will automatically activate the service, and you can view the service status and related content in the "Personal Center"

Invoice Issuance

If you need an invoice, please submit relevant information (including invoice title, tax number, contact information, etc.) through "Personal Center - Invoice Application" within 15 days after successful payment. We will issue an electronic invoice within 7 working days after receiving the application and send it to your reserved email address. In special circumstances, paper invoices can be negotiated (postage at your own expense).

II. Refund Rules

Refundable Circumstances

  1. Service Not Activated Refund: After successful payment, if you have not used any services (no assessment information submitted, no plan generated, etc.), you can apply for a full refund within 7 days after payment. We will refund the full amount within 3-5 working days after receiving and verifying the application (returned through the original payment method, bank processing time may be extended).

  2. Service Quality Issue Refund: If services cannot be used normally due to technical failures on this website (such as assessment report generation failure, inability to view plans, etc.), refunds can be processed according to actual circumstances after verification:

    • Service not used: Full refund
    • Service partially used: Refund corresponding fees based on unused proportion (e.g., if 1-month service is used for 10 days before failure, refund 2/3 of the remaining fees)

  3. Special Circumstance Refund: If you need to terminate services due to major health issues (requires proof from secondary or higher-level hospitals), you can apply for a refund. We will negotiate the refund amount based on service usage progress and incurred service costs (maximum not exceeding 80% of unused portion fees).

Non-Refundable Circumstances

  1. Services have been activated and are being provided normally (such as you have obtained assessment reports, started implementing personalized plans), and refund is requested due to personal reasons (such as "don't want to continue using," "results not meeting expectations," etc.)

  2. Providing false information (such as forging health certificates, concealing important medical history) that prevents services from proceeding normally, or attempting to obtain refunds through improper means

  3. Exceeding refund application time limit (such as service not activated but exceeding 7-day refund period)

  4. Orders where invoices have been issued and cannot be returned (or need to bear invoice cancellation related taxes), refunds will be processed after deducting corresponding taxes

Refund Process

  1. Submit Application: Submit refund application through "Personal Center - After-sales Application" or customer service channels, explain refund reasons and attach relevant proof (if applicable)

  2. Review Process: We will complete the review within 3 working days after receiving the application, and review results will be notified to you via SMS or email

  3. Fund Return: After approval, refund amount will be returned through the original payment path within 3-5 working days, with specific arrival time subject to bank or payment platform processing

III. Additional Information

  1. If you have questions about payment or refund, you can contact us through the website's online customer service or customer service email ([email protected]). Working hours are Monday to Friday 9:00-18:00 (excluding statutory holidays)

  2. Matters not covered by this policy will be handled through negotiation based on fair and reasonable principles. If negotiation fails, they can be handled according to the dispute resolution methods in the "Terms of Service"

  3. We reserve the right to modify this policy. Modified policies will be announced on the website, and new policies will apply to new orders after announcement, while existing orders will still be executed according to the original policy

Publication Date: August 5, 2025

This payment and refund policy is provided by Hong Kong engine International Co., Limited.